Tester Training & Frequently Asked Questions

They conduct usability tests on websites, apps or prototypes. Their job is to imagine a given scenario and perform certain tasks, like finding a product in an online store and going through the checkout process. This helps site owners find and fix usability issues.

No. You may be asked to go through the checkout process of online stores, but most of the time the scenarios will ask you to stop before clicking on the final submit button. In any case, you SHOULD NOT enter your real credit card details while performing a test.

In order to test websites and get paid, you need to have a Windows or Mac computer, or a mobile phone or a tablet. If on Windows, you need to have Windows 10 or newer.

Your device also needs to have a microphone, either internal (like most devices have) or external. If you need to buy an external microphone, even the cheapest ones selling for around $2 will work.

No, you should use fake details while conducting a test. Never use real credit card details, home address, social security numbers, phone or passwords. As for email, since some services require an authentication based on it, you may create an email address just for the tests.

You should speak in the language of the test. You will be sent tests in your native language and some times in another language that you have set as fluently spoken in your profile. So, you should never be asked to speak in languages that you do not speak fluently.

The qualification test is the initial test that we ask you to take to verify that you have a microphone and that you can express your thoughts while completing tasks. You may need to take the qualification test more than once until you meet all the criteria to become a qualified tester. There is no payment for the qualification test.

Before you start a test, you may be asked to answer one or more screener questions in order to determine that you are the right fit for the test. For example, if the client needs to test a website selling baby strollers, you may be asked whether or not you have small children. If you meet the criteria, you will proceed to take the test. If not, another tester will be notified.

The answers you provide to screener questions are strictly confidential and none of your personal data (including your name or email) is revealed to the client or any other third party.

You must answer screener questions honestly. Otherwise, you waste your time and the client's time, and you will not get paid.

Good usability testers speak as they surf the website. They express their thoughts and can provide useful feedback on how they expected the website to work. Watch the video to see an example of a helpful usability tester.

A good tester can provide useful information on a site's usability.

• Just read what the site says (the client already knows what's on the site.)
• Say everything is OK.
• Show off how good they are and how easily and fast they can complete tasks.
• Flatter the site. However, if you're really impressed with something, you can say so.
• Go beyond the scenario, or not perform the required tasks.
• Perform the test like an expert.

• Perform the required tasks according to the test scenario.
• Speak loudly and clearly into the microphone.
• Perform the test in a quiet place.
• Continuously explain what they are doing and why.
• Say what confuses them, and what attracts their attention.
• Propose things that would help them perform the required task.
• Provide useful comments.
• Thoroughly answer the questions in writing, at the end of the test.

For some people, testing is naturally easy to do; others may need some practice. Watch the video on this page to get a feeling for what kind of feedback we need.

After the initial qualification test which is not paid, you get paid $3 for 5-minutes tests, $10 for 20-minutes tests, $20 for 40-minutes tests and $30 for 60-minutes tests. You receive payment after approval, about one week after the test, to your Userfeel Wallet and you can transfer from there to your PayPal account at any time. If you don't have a PayPal account, you can open one at www.paypal.com.

We want to provide our clients with a service of high quality, so we will have to deny payment and redo the test with another tester in the following cases:

• You have not tried to complete all the tasks. Make sure that you try to perform all the required tasks.
• You have not provided comments on the microphone while taking the test. Speak your thoughts aloud as you do the test.
• Audio is not clear. Test your microphone before taking each test and make sure that you speak calmly and clearly near the microphone.
• There is noise in the background. Find a quiet place and keep dogs and kids in another room while taking the test.
• You have multiple monitors and you recorded the wrong one. Make sure that the Userfeel app will record the monitor with the browser in it. Check the preview that we provide in the app.
• You receive a call during a mobile test. Put the phone in do not disturb mode before starting a test, so that you don't receive any calls while you are recording.
• The video uploading process is not completed. If you face problems with the video uploading, please follow the steps provided to you via email and respond as soon as possible.
• Your demographics are misleading.
• You are using VPN or similar technology.

When signing up as a tester, you are asked about your basic demographic data, like age, native language, and level of web experience. This is done because our clients want to test with different tester profiles based on their needs. None of your personal data (name, last name, or email) are ever revealed to third parties.

The number of tests you receive depends on the number of orders we get. We have an algorithm that tracks your performance and response time and sends email and app notifications based on these factors. However, you can always open the Userfeel app to check live test availability, allowing you to bypass the algorithm and start the test immediately. We also have a referral program that guarantees tests from the clients you bring will always be assigned to you first. When a test is assigned to you, it means that for 24 hours you have a guaranteed spot that no other tester can compete with. If you are interested in our referral program, please contact us at testers-support@userfeel.com.

The amount of money you can earn depends on your rating as a tester. Our customers rate you for each paid test you take. The better your rating, the more tests will be assigned to you. The number of tests you receive will also depend on the number of orders we get.

There's no guaranteed number of tests. You may get 5 tests a day, or you may get no tests for a year.

Notifications about available tests are sent to testers when an order for a test is placed. Orders may be placed at any time of the day (or night). If you don't start the test when you receive the notification, another tester will be assigned to it. Not taking tests that are assigned to you doesn't negatively affect your rating.

To become a tester, you need to register here.

No, unless the current test requires you to do so.

No. Your native language must be your mother tongue, the first language you were exposed to and learned to speak naturally during early childhood, usually at home. You must have native-level proficiency in that language. You are welcome to list any other languages you speak fluently as additional languages, and you will be able to take tests in those as well. However, please note that some clients specifically require native speakers. If a tester provides false information about their native language, the test will be replaced, and they will not get paid.

For more questions, you can contact us.