Userfeel Support & FAQ

Yes. You have full flexibility to test with your own users. Userfeel can generate a unique token link for you to share manually, or you can input their email addresses directly into the platform to send an automated invitation.

You can run tests on Desktop (Windows/Mac), Mobile (iOS/Android), and Tablets. Our app records the screen and audio simultaneously, capturing the user's thoughts and emotional reactions in real time.

Yes. We manage a global panel and handle all recruitment and participant incentives for you.

• Global Reach: Access testers in over 40 countries, including the US, UK, Canada, Australia, Germany, France, Italy, Spain, India, Japan, and China.
• Bilingual Capabilities: Many of our international testers are fluent in both their native language and English, enabling seamless bilingual testing.

Yes. Through our professional integration with User Interviews, we provide access to a specialized B2B panel, ensuring you can reach niche professionals and industry-specific experts.

We maintain a high-performance panel through a multi-layer vetting process:

• Qualification Test: Every new participant must pass an initial exam. We verify their demographic honesty and ensure they have a high-quality camera/microphone and clear verbal feedback.
• Anti-Fraud Measures: Our system monitors for and blocks duplicate accounts to ensure unique, authentic perspectives.
• UX Team Approval: Every qualification test is manually reviewed and rated by Userfeel’s internal UX experts before a tester is approved.
• Performance Scoring: Testers are rated after every session. High scorers get priority, while poor performance leads to removal from the panel.

We don't just provide the tool; we ensure your research is successful.

• Quality Review: Userfeel reviews every test you create and provides recommendations for revisions. Once approved, your test is launched to your target demographic.
• AI-Powered Setup: Need help getting started? Use our AI Scenario Builder to generate tasks based on a simple prompt, or choose from our library of proven test templates.

Absolutely. Your data is yours to keep. You can export session recordings and raw results in several formats, including Plain Text and Excel (CSV), for internal reporting or further analysis.

No, we don't believe in one-size-fits-all subscriptions. Userfeel offers highly flexible and tailored plans to match your specific project needs and annual testing volume. Contact our team today to find the perfect plan.

Yes. You can invite unlimited team members to view your projects at no additional cost. To keep your workflow organized, you can assign roles:

• Admin: Full control over billing, team seats, and test launching.
• Editor: Ability to create, launch, and analyze tests.
• Viewer: Read-only access to view results and recordings.

Note: Available roles and the number of "Editor" seats vary depending on your selected plan.

We stand by our results. If a session has audio or technical issues, or if the participant failed to follow your instructions, you can report it within the platform. Our team will review the session and provide a replacement for free.

Absolutely. Data security is our top priority. Userfeel is fully GDPR compliant and has achieved SOC2 certification, ensuring your data and your participants' privacy are protected at the highest industry standards.