We give you everything you need to successfully create and analyze your user tests.
Recruitment of user testers matching the demographics and screener questions you request
Video recording of user tester completing questions and tasks on your website, app or prototype
Audio of user tester in the video recording, voice transcript, ‘system usability scale’ rating and test summary
To ensure you get feedback from user testers that exactly match your target audience, we offer the ability to choose demographics (age, gender, location, language and level of web experience), and screener questions to get specific with your needs (for example if you only want users who have purchased shoes online before)
Each team member can add annotations to videos and categorize issues based on their type (usability issue, bug, general observation, or user comment).
The best way to present the results of your usability studies to your team and have team buy-in is to create a highlights video showing the most critical issues. Userfeel helps you create this video in minutes rather than hours. The video can be downloaded locally or automatically uploaded to your YouTube account as unlisted, ready to share.
The ability to add annotations and share highlight videos with your team
User testing helps you discover your users issues, frustrations, doubts, needs and desires. Knowing this helps form high-impact ideas for improving your website usability, conversion rates and revenue.
User testing helps you discover bugs that you didn’t know had on desktop and mobile, and on different browser types. Fixing these bugs quickly helps you reduce exits and increase conversion rates.
Why not run heatmaps or A/B tests instead?
Heatmaps show you where users click and what attracts their attention, they don't show you WHY though. User testing, on the other hand, shows you WHY they get attracted, what they expect when they click, and what confuses them.
Userfeel allows you to find real users problems and develop informed hypotheses in order to run more focused and targeted A/B tests. So, user testing precedes A/B testing.
How many usability tests should I do?
Usability gurus suggest 5 tests per device type (desktop, mobile, tablet) are enough to reveal about 80% of existing problems with any website at any given point, and for a particular test scenario.