Free
Try Userfeel with a limited starter account.
$0
- ✓3 credits ≈ 3 unmoderated sessions
- ✓Bring your own tester
- ✓Demographic filters & screener questions
- ✓Test templates & transcription
- ✓1 admin
Pricing
The ROI of Better UX,
priced to scale.
Find the perfect plan for your research needs. Choose the right mix of credits, seats, support, and analysis depth without overbuying your workflow.
Credits scale with your testing volume
Replace-a-Tester guarantee included
Bring your own participants anytime
Plan Structure
Simple, transparent pricing for every research need.
Start free, scale seamlessly, and recruit global testers on demand.
Solo
Consistent research without the complexity.
$3,000/ year
- ✓Everything in Free, plus...
- ✓1M+ testers Userfeel Panel
- ✓(Un)moderated tests & surveys
- ✓Manual test review & session reporting
- ✓2 admins + 5 viewers
Team
Extra features and support for growing teams.
$5,500/ year
- ✓Everything in Solo, plus...
- ✓Non-English Panel
- ✓AI analysis features
- ✓Tree tests & card sorts
- ✓3 admins + 10 viewers
Enterprise
Advanced setup and support for large orgs.
$15,000/ year
- ✓Everything in Team, plus...
- ✓Best per-credit rate
- ✓Priority support
- ✓5 admins + unlimited viewers
Custom
Tailored research rhythms for your exact needs.
Custom pricing
- ✓Everything in Enterprise, plus...
- ✓Custom research rhythm
- ✓Dedicated success manager
- ✓Custom invoicing
- ✓Unlimited viewers
✓Replace-a-Tester guarantee
✓90-day refund on unused credits
✓Credits valid for a full year
Comparison Matrix
Compare our plans
All tiers include the Userfeel core. Team and Enterprise expand research methods, AI depth, and admin flexibility for more mature programs.
Swipe sideways to compare all plans →
| Feature | Free | Solo | Team | Enterprise |
|---|---|---|---|---|
| Credits | 3 | 50 | 100 | 300 |
| Price / year | $0 | $3,000 | $5,500 | $15,000 |
| Price / credit | - | $60 | $55 | $50 |
| Admins | 1 | 2 | 3 | 5 |
| Viewers | 0 | 5 | 10 | Unlimited |
| Testing capabilities | ||||
| Unmoderated | ||||
| Moderated | ||||
| Surveys | ||||
| Tree test | ||||
| Close card sort | ||||
| Panel and recruitment | ||||
| Bring your own tester | ||||
| Demographic filters | ||||
| Screener questions | ||||
| Userfeel Panel (1M+) | ||||
| Non-English Panel | ||||
| Analysis tools | ||||
| Transcription | ||||
| Time on tasks | ||||
| Test templates | ||||
| AI Assistant | ||||
| AI Summary | ||||
| AI Recommendations | ||||
| AI Sentiment Analysis | ||||
| Collaboration and support | ||||
| Test Preview link | ||||
| Account manager | ||||
| Manual test review | ||||
| Session reporting | ||||
| Security and compliance | ||||
| GDPR compliance | ||||
| SOC 2 | ||||
| Single Sign-On (SSO) | ||||
Credit Value
What your credits cover
Userfeel credits cover all features and tools listed in your plan. There are no surprise fees or add-ons when you launch your test.
| Userfeel Global Panel | |
|---|---|
| Study | Credit |
| 2 x 5-minute unmoderated sessions | 1 credit |
| 20-minute unmoderated session | 1 credit |
| 40-minute (un)moderated session | 2 credits |
| 60-minute (un)moderated session | 3 credits |
| Card sort | 10 credits per 20 responses |
| Tree test | 10 credits per 20 responses |
| Survey | 10 credits per 10 responses |
| Bring your own tester | |
|---|---|
| Study | Credit |
| 60-minute unmoderated session | 0.5 credit |
| 60-minute moderated session | 1 credit |
$60
20-minute session with a panel tester, at the Solo rate
$30
60-minute unmoderated session with your own participants (0.5 credit)
$50
Per-credit rate on the Enterprise plan
Recruiting, incentives, transcription, and AI analysis are all included in the credit price.
If you are not satisfied with the usability test results, you can request a free replacement within 7 days of the date the test was conducted. You may also ask for a refund for any unused credits within 90 days of their purchase. In that case any applied discount is reversed.
Why Userfeel
The trust layer behind the pricing.
The plan comparison matters, but the platform value comes from reliable recruitment, consistent quality, and credits that stay flexible as your program evolves.
Global tester panel
Access quality testers in 40+ languages and recruit internationally without switching tools or vendors.
Quality guarantee
If a tester misses the mark or ignores the task, flag the session and credits are returned immediately.
Flexible credits
Spend credits on panel recruitment or your own participants. They stay valid for a full year.
FAQ
Frequently asked questions
How do credits work?+
Credits are the currency of the platform. In most cases, 1 credit equals 1 unmoderated session, and you can top up at any time as your testing volume grows.
Can we bring our own participants?+
Yes. You can use Userfeel to run tests with your own users at a lower credit cost while keeping the same test setup, recordings, and analysis workflow.
What is the Replace-a-Tester guarantee?+
If a participant provides low-quality feedback or fails to follow instructions, flag the session and Userfeel credits your account back immediately.
Next Step
Ready to see Userfeel in action?
Book a 30-minute demo with a research expert to scope your credits, support level, and testing methods against the workflow your team actually runs.
Better UX evidence, clearer pricing fit.