Multilingual
Test any site in any language. Our panel consists of testers speaking 40 languages. You can even have testers provide comments in your language while testing a website that is on a language you don't understand.
Test on any device
Test on desktops, mobiles, tablets. Testing with both our app and external cameras allows us to test websites or applications on Android, iPhone, iPad.
Teamwork
You can have your tests neatly organized into projects, and you can add as many team members to each project as you need.
Each team member can add annotations on the videos and categorize issues found based on their type (usability issue, bug, general observation, user comment).
Highlights videos
The best way to present the results of your usability studies to your team and have team buy-in is to create a highlights video with the most critical issues.
Userfeel helps you create this video in minutes rather than hours and have the video downloaded locally or uploaded to your YouTube account as unlisted, ready to share. Upload to YouTube is automatic and takes only some seconds to complete.
Demographics
You can filter testers by various demographic criteria like age, gender, country, language and web experience.
Screener questions
You can use screener questions to filter the testing panel in more detail. For example, you can create a screener question that asks whether the testers have recently bought products of your industry and allow them to take your test only if they have.
Use your own testers
With Userfeel.com you can use your own panel of testers. We will provide you a special link which you will send to whoever you want to take the test. No registration is required for this process.
Tasks, ratings, questions
You can set as many questions, tasks, and ratings as you like in various formats. This way you can make the testing process as controlled as possible and get the insights you need.
SUS
SUS (System Usability Scale) is a 0-100 number that shows the perceived usability of your website. It is calculated by a 10-item questionnaire.
Now, you get this metric for each test session along with the average SUS for each test you run through Userfeel.com.
SUS is found that has a high correlation with user loyalty and likelihood to recommend (LTR). SUS score of 80 or more indicates that users will recommend the website, while SUS score of 70 or less, suggests that users will disparage it.
You can measure how SUS evolves for your website over time and also quickly pinpoint test sessions where the user had a hard time completing.
Voice transcription
Userfeel.com supports automatic voice transcription for all languages using the Google Speech API. You can search within the transcript and even click on any sentence and jump to this particular point in the video.
Upload to YouTube
You can download the videos locally or upload them to your YouTube account as unlisted and share them with your coworkers.
Video annotations
Create annotations while watching your videos and have everything documented. We have worked hard to make this process quick and easy. The export feature creates a data log of all the tasks and annotations, ready to embed in your reports.
Easy reporting
We made it easy to export results, create reports and share them with your team. Metrics like SUS (System Usability Scale), time on task for each task, ratings and their averages are calculated automatically. You can export all data and create your reports quickly and easily, so you have more time to gain insights and propose solutions.
Test summary
After you setup your test, you get a nice summary of all your test settings which you can print and share with your team for final tweaking and approval.