客户常见问题


看看它如何运作

对使用 Userfeel.com 测试您的网站或应用程序有疑问吗? 我们创建了一份关于使用我们工具的最常见问题的答案列表。

并查看此处旁边的用户测试视频,了解我们的用户测试体验是什么样的。

找不到答案或需要其他帮助?

Please contact us if you have any questions or if you want to see the tool in action book a live demo.

对成为用户测试员有疑问吗?

在此用户测试人员常见问题解答中了解更多信息。

Userfeel.com能为我做什么?

Our user testing tool quickly and cheaply shows you the issues and needs of your users, and any bugs they find. For only $30 per user test, you can watch an actual user's mouse movements, as he/she is trying to use your website or app. At the same time, you'll be listening to them answering the questions and tasks you want them to complete.

Userfeel.com有什么特别之处?

  • 任意使用多语言用户测试网络。
  • NO monthly fee or subscription needed - just pay $60 per user test!
  • 能够测试网站、移动应用程序和原型。

花费60美元能得到什么?

  • 观看一段测试员对贵方网站进行可用性测试的视频,能够听到测试员的语音评论及看到其鼠标在网站上的移动轨迹。
  • A much better understanding of their issues, doubts, hesitations and needs, plus any bugs they find.

What countries do you have user testers in?

Our panel of of over 150K+ user testers is from over 40 countries including United States, Canada, United Kingdom, Australia, Germany, France, Italy and Spain. We even have testers from countries like India, Japan and China. For non-English speaking countries, user testers can often also speak English in addition to their countries language, so you can do bilingual user tests.

Is any software required to be installed?

The users that do the user testing need to download a free desktop and mobile app to do the user testing: https://app.userfeel.com/app

When creating the test you don't need any software, but we recommend that you also download the app so that you can preview your test.

When do I make payment for the user tests?

Payment is required after you create your user tests. As soon as payment is completed, your user tests will start. You can also pay in advance for user tests in larger amounts.

What payment methods do you offer?

We currently offer payment through all major credit cards. If you need payment via invoice and bank transfer, we can also offer that if you contact us.

What demographics can I use for creating user tests?

We currently offer these types of demographics for selecting our user testers:

  • Gender
  • Age
  • Country
  • Language
  • Level of web expertise

Do you offer both moderated and unmoderated user tests?

Yes we offer them both.

Moderated user tests are ideal for feedback on full website, complex web pages or apps, and customer interviews. They are done with a moderator of your choice and come in 40 or 60 minute sessions.

Unmoderated user tests are ideal for gaining feedback on simple websites/apps, on a limited set of pages, and prototypes. They are recorded by the user tester on their own, and come in 20, 40 or 60 minute sessions.

You can read more about the differences between moderated and unmoderated tests at this blog post.

How soon do I get the results?

Usually within 1-2 hours. Depending on your preferred demographics and screener questions it may take up to 24 hours.

How can I create notes or annotations in the tool?

You can easily create notes and annotations in the tool when reviewing each of your user test sessions. Annotations can quickly be turned into video highlight reels for you to share with your team, and even posted to YouTube, all within just a few minutes.

Besides websites and apps, can I also test prototypes?

Yes, you can also test prototypes hosted in Figma, Invision or any other prototyping tool. Just enter the prototype URL as the starting URL of your test and make sure that this URL is publicly accessible.

可用性测试员的工作内容有哪些?

测试员按照贵方简短任务场景的指示,使用贵方网站完成一项任务。在执行该任务时,测试员会说出其想法(问题、疑问或者什么阻碍其轻易完成贵方要求其完成的任务)。与此同时,您可以看到测试员在贵方网站上的鼠标移动轨迹。

我应该做多少个可用性测试?

可用性测试专家建议,对于每种设备类型(台式电脑、移动电话和平板电脑)的任何一个网站,在任意指定时刻做5次测试就足以发现在特定测试场景中80%的现存问题。

可以将自己的用户当作测试员吗?

可以。您在设置测试时可以选择使用自己的用户。使用自己的用户时,测试时限从20分钟增加到60分钟。贵方用户不需要在我们的平台上注册。我们会提供2个链接给贵方用户。一个链接安装录音应用程序(1分钟内完成),另一个链接启动测试。使用起来简单方便。

我可以测试竞争对手的网站吗?

事实上,您可以测试任何网站,甚至可以让测试员比较两个不同的网站——例如,比较自己的与竞争对手的网站,看看测试员会选哪一个网站及作出这个选择的原因。在这种情况下,在URL字段中输入一个网站,再在任务分配中输入另一个网站。设置此类场景时可联系我们。

我可以观看测试员使用信用卡吗?

有两种方法进行观看:

1、告诉用户测试员使用虚假信息购买您的产品或者

2、给他们一个虚假的信用卡号码和个人信息,让他们在场景字段中使用。

什么是筛选问题?

Use screener questions to filter the user tester panel in more detail, and we highly recommend these for getting an exact match for your target audience. For example, you can create a screener question that asks whether the testers have recently bought products from your industry and only allow them to take your test if they have.

You can create whatever screener questions you would like. You can create an unlimited amount of the, but we recommend that you don't use more than 2 or 3 or you will potentially get very few user testers that quality for your user tests or it will take a longer time for them to be completed.

会开发票吗?

会的。付款后1 - 2天内以电子邮件向您提供发票。

如何退款?

If you are not completely satisfied with our service, or if a video was not perfect, please contact us or use the "report video" link on the result page within 7 days for an immediate refund or replacement.

我可以把测试结果发给其他人吗?

可以。您可以与您的同事或任何其他人共享可用性测试结果页面的URL;您还可以在每个项目中添加尽可能多的团队成员。

最好什么时候进行下次可用性测试?

当采取了测试员在之前的可用性测试中提出的建议,您就可以进行下次可用性测试了。您可以看到采取的建议能否帮助用户。

此外,您可以使用不同任务进行其他测试。无论网站看起来多么完美,都会有改进的余地。定期进行可用性测试最终会使您的网站变得真实可用。

How can I become a tester and earn money by testing websites and apps?

If you don't want to test your website or app, but instead you want to become a tester and help test other people's websites and apps and get paid, please head over to the testers FAQ page.

需要更多帮助? 或者你准备好了吗?

If you have any more questions, feel free to contact us. If you are ready to get started, create your user tests - no credit card is required to begin!

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