对使用 Userfeel.com 测试您的网站或应用程序有疑问吗？我们已经创建了一个关于使用我们工具的最常见问题的答案列表。
并查看此处旁边的用户测试视频，了解我们的用户测试体验。
Can't find your answer or need other help?
Please contact us if you have any questions or if you want to see the tool in action book a live demo.
对成为用户测试员有疑问吗？
在此用户测试器常见问题解答中了解更多信息。
Our user testing tool quickly and cheaply shows you the issues and needs of your users, and any bugs they find. For only $30 per user test, you can watch an actual user's mouse movements, as he/she is trying to use your website or app. At the same time, you'll be listening to them answering the questions and tasks you want them to complete.
我们的 15 万多名用户测试人员来自 40 多个国家/地区，包括美国、加拿大、英国、澳大利亚、德国、法国、意大利和西班牙。我们甚至有来自印度、日本和中国等国家的测试人员。对于非英语国家，用户测试人员除了会说本国语言外，通常还会说英语，因此您可以进行双语用户测试。
进行用户测试的用户需要下载免费的桌面和移动应用程序来进行用户测试：https://app.userfeel.com/应用
When creating the test you don't need any software, but we recommend that you also download the app so that you can preview your test.
创建用户测试后需要付款。付款完成后，您的用户测试就会开始。您还可以预先支付较大金额的用户测试费用。
我们目前提供所有主要信用卡的付款方式。如果您需要通过发票和银行转帐付款，如果您联系我们，我们也可以提供。
我们目前提供这些类型的人口统计数据来选择我们的用户测试人员：
是的，我们同时提供它们。
适度的用户测试非常适合完整网站、复杂网页或应用程序以及客户访谈的反馈。他们由您选择的主持人完成，并进行 40 或 60 分钟的会议。
未经审核的用户测试非常适合在简单的网站/应用程序、有限的页面集和原型上获得反馈。它们由用户测试员自己录制，并以 20、40 或 60 分钟的会话形式出现。
您可以在这篇博文 中阅读更多关于有节制和无节制测试之间差异的信息。
通常在 1-2 小时内。根据您的首选人口统计数据和筛查问题，最多可能需要 24 小时。
在查看每个用户测试会话时，您可以在该工具中轻松创建注释和注释。注释可以快速转换为视频精彩集锦供您与您的团队分享，甚至可以发布到 YouTube，所有这一切只需几分钟。
是的，您还可以测试托管在 Figma、Invision 或任何其他原型制作工具中的原型。只需输入原型 URL 作为测试的起始 URL，并确保该 URL 可公开访问。
They follow your instructions specified in your brief assignment scenario, to accomplish a task using your website. While doing that, they will be speaking their thoughts out (problems, questions, or what prevents them to easily do what you've asked). Meanwhile, you can watch their mouse moving through your site.
可用性专家建议对每种设备类型（台式机、移动设备、平板电脑）进行 5 次测试，足以揭示任何网站在任何给定时间点和特定测试场景中约 80% 的现有问题。
Yes. When you setup your test, you have the option to use your own users. When using your own users, the test time limit increases from 20 minutes to 60 minutes. Your users don't need to register on our platform. We provide you with 2 links to pass to them. One to install our recording app (it takes less than 1 minute) and one to start the test. It's super easy and slick.
In fact, you can test any website. You can even have a tester compare two different websites—for instance, your website against a competitor's—and see which one they go for and why. In such case, write one of the websites in the URL field, and the other in your task assignment. Contact us in order to help you setup such scenarios.
有两种方法可以做到这一点：
1. 告诉用户测试人员通过使用虚假详细信息购买您的产品或
2. 给他们一个虚拟的信用卡号和假的个人详细信息，以便在场景字段中使用。
使用筛选器问题来更详细地筛选用户测试面板，我们强烈建议使用这些问题以获得与目标受众的完全匹配。例如，您可以创建一个筛选问题，询问测试人员最近是否购买了您所在行业的产品，并且只允许他们参加您的测试。
You can create whatever screener questions you would like. You can create an unlimited amount of the, but we recommend that you don't use more than 2 or 3 or you will potentially get very few user testers that quality for your user tests or it will take a longer time for them to be completed.
Yes. You'll receive an invoice by email, 1-2 days following your payment.
如果您对我们的服务不完全满意，或者视频不完美，请在 7 天内联系我们或使用结果页面上的“报告视频”链接立即退款或更换。
是的。您可以与您的业务伙伴或您选择的任何其他人共享可用性测试结果页面的 URL。您还可以在每个项目中添加尽可能多的团队成员。
当您更正测试人员在您之前的可用性测试中提出的建议时，我们建议您继续进行下一次可用性测试。这将向您显示您的更正是否在正确的方向上以帮助用户。
Furthermore, you can run other tests with different tasks. There's always room for improvement on a site, no matter how 'perfect' it may seem. Periodical usability testing will eventually make your site truly usable.
If you don't want to test your website or app, but instead you want to become a tester and help test other people's websites and apps and get paid, please head over to the testers FAQ page.
If you have any more questions, feel free to contact us. If you are ready to get started, create your user tests - no credit card is required to begin!
