客戶常見問題


看看它如何運作

對使用 Userfeel.com 測試您的網站或應用程序有疑問嗎? 我們創建了一份關於使用我們工具的最常見問題的答案列表。

並查看此處旁邊的用戶測試視頻,了解我們的用戶測試體驗是什麼樣的。

找不到答案或需要其他幫助?

Please contact us if you have any questions or if you want to see the tool in action book a live demo.

對成為用戶測試員有疑問嗎?

在此用戶測試人員常見問題解答中了解更多信息。

Userfeel.com能為我做什麼?

Our user testing tool quickly and cheaply shows you the issues and needs of your users, and any bugs they find. For only $30 per user test, you can watch an actual user's mouse movements, as he/she is trying to use your website or app. At the same time, you'll be listening to them answering the questions and tasks you want them to complete.

Userfeel.com有何特別之處?

  • 任意使用多語種用戶測試網絡。
  • NO monthly fee or subscription needed - just pay $60 per user test!
  • 能夠測試網站、流動應用程式和原型。

花費60美元能得到什麼?

  • 觀看一段測試員對貴方網站進行可用性測試的視頻,能夠聽到測試員的語音評論及看到其滑鼠在網站上的移動軌跡。
  • A much better understanding of their issues, doubts, hesitations and needs, plus any bugs they find.

What countries do you have user testers in?

Our panel of of over 150K+ user testers is from over 40 countries including United States, Canada, United Kingdom, Australia, Germany, France, Italy and Spain. We even have testers from countries like India, Japan and China. For non-English speaking countries, user testers can often also speak English in addition to their countries language, so you can do bilingual user tests.

Is any software required to be installed?

The users that do the user testing need to download a free desktop and mobile app to do the user testing: https://app.userfeel.com/app

When creating the test you don't need any software, but we recommend that you also download the app so that you can preview your test.

When do I make payment for the user tests?

Payment is required after you create your user tests. As soon as payment is completed, your user tests will start. You can also pay in advance for user tests in larger amounts.

What payment methods do you offer?

We currently offer payment through all major credit cards. If you need payment via invoice and bank transfer, we can also offer that if you contact us.

What demographics can I use for creating user tests?

We currently offer these types of demographics for selecting our user testers:

  • Gender
  • Age
  • Country
  • Language
  • Level of web expertise

Do you offer both moderated and unmoderated user tests?

Yes we offer them both.

Moderated user tests are ideal for feedback on full website, complex web pages or apps, and customer interviews. They are done with a moderator of your choice and come in 40 or 60 minute sessions.

Unmoderated user tests are ideal for gaining feedback on simple websites/apps, on a limited set of pages, and prototypes. They are recorded by the user tester on their own, and come in 20, 40 or 60 minute sessions.

You can read more about the differences between moderated and unmoderated tests at this blog post.

How soon do I get the results?

Usually within 1-2 hours. Depending on your preferred demographics and screener questions it may take up to 24 hours.

How can I create notes or annotations in the tool?

You can easily create notes and annotations in the tool when reviewing each of your user test sessions. Annotations can quickly be turned into video highlight reels for you to share with your team, and even posted to YouTube, all within just a few minutes.

Besides websites and apps, can I also test prototypes?

Yes, you can also test prototypes hosted in Figma, Invision or any other prototyping tool. Just enter the prototype URL as the starting URL of your test and make sure that this URL is publicly accessible.

可用性測試員的工作內容有哪些?

測試員按照貴方簡短任務場景的指示,使用貴方網站完成一項任務。在執行該任務時,測試員會表達其想法(問題、疑問或者什麼阻礙其輕易完成貴方要求其完成的任務)。與此同時,您可以看到測試員在貴方網站上的滑鼠移動軌跡。

我應該做多少個可用性測試?

可用性測試專家建議,對於每種設備類型(桌上電腦、手機和平板電腦)的任何一個網站,在任意指定時刻做5次測試就足以發現在特定測試場景中80%的現存問題。

可以將自己的用戶當作測試員嗎?

可以。您在設置測試時可以選擇使用自己的用戶。使用自己的用戶時,測試時限從20分鐘增至60分鐘。貴方用戶不需要在我們的平臺上註冊。我們會提供2個連結給貴方用戶。一個連結安裝錄音應用程式(1分鐘內完成),另一個連結啟動測試。使用起來簡單方便。

我可以測試競爭對手的網站嗎?

事實上,您可以測試任何網站,甚至可以讓測試員比較兩個不同的網站——例如,比較自己的與競爭對手的網站,看看測試員會選哪一個網站及作出這個選擇的原因。在這種情況下,在URL欄位中輸入一個網站,再在任務分配中輸入另一個網站。設置此類場景時可聯系我們。

我可以觀看測試員使用信用卡嗎?

有兩種方法進行觀看:

1、告訴測試員使用虛假個人資料購買您的產品或者

2、給他們一個虛假的信用卡號碼和個人資料,讓他們在場景欄位中使用。

什麼是篩選問題?

Use screener questions to filter the user tester panel in more detail, and we highly recommend these for getting an exact match for your target audience. For example, you can create a screener question that asks whether the testers have recently bought products from your industry and only allow them to take your test if they have.

You can create whatever screener questions you would like. You can create an unlimited amount of the, but we recommend that you don't use more than 2 or 3 or you will potentially get very few user testers that quality for your user tests or it will take a longer time for them to be completed.

會開發票嗎?

會的。付款後1-2天內向您電郵發票。

如何退款?

If you are not completely satisfied with our service, or if a video was not perfect, please contact us or use the "report video" link on the result page within 7 days for an immediate refund or replacement.

我可以把測試結果發給其他人嗎?

可以。您可以與您的同事或任何其他人分享可用性測試結果頁面的URL;您還可以在每個項目中添加盡可能多的團隊成員。

最好什麼時候進行下次可用性測試?

採取了測試員在之前的可用性測試中提出的建議之后,您就可以進行下次可用性測試了。您可以看到採取的建議能否幫助用戶。

此外,您可以使用不同任務進行其他測試。無論網站看起來多麼完美,都會有改進的餘地。定期進行可用性測試最終會使您的網站變得真實可用。

How can I become a tester and earn money by testing websites and apps?

If you don't want to test your website or app, but instead you want to become a tester and help test other people's websites and apps and get paid, please head over to the testers FAQ page.

需要更多幫助? 或者你準備好了嗎?

If you have any more questions, feel free to contact us. If you are ready to get started, create your user tests - no credit card is required to begin!

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Discover how powerful Userfeel is for doing user testing more effectively and ask us anything.

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