對使用 Userfeel.com 測試您的網站或應用程序有疑問嗎?我們創建了一個關於使用我們工具的最常見問題的答案列表。
並查看此處旁邊的用戶測試視頻,了解我們的用戶測試體驗。
Can't find your answer or need other help?
請聯繫我們如果您有任何問題或者如果您想查看該工具的實際應用預訂現場演示。
對成為用戶測試員有疑問嗎?
在此用戶測試器常見問題解答中了解更多信息。
Our user testing tool quickly and cheaply shows you the issues and needs of your users, and any bugs they find. For only $30 per user test, you can watch an actual user's mouse movements, as he/she is trying to use your website or app. At the same time, you'll be listening to them answering the questions and tasks you want them to complete.
我們的 15 萬多名用戶測試人員來自 40 多個國家/地區,包括美國、加拿大、英國、澳大利亞、德國、法國、意大利和西班牙。我們甚至有來自印度、日本和中國等國家的測試人員。對於非英語國家,用戶測試人員除了會說本國語言外,通常還會說英語,因此您可以進行雙語用戶測試。
進行用戶測試的用戶需要下載免費的桌面和移動應用程序來進行用戶測試:https://app.userfeel.com/應用
When creating the test you don't need any software, but we recommend that you also download the app so that you can preview your test.
創建用戶測試後需要付款。付款完成後,您的用戶測試就會開始。您還可以預先支付較大金額的用戶測試費用。
我們目前提供所有主要信用卡的付款方式。如果您需要通過發票和銀行轉帳付款,如果您聯繫我們,我們也可以提供。
我們目前提供這些類型的人口統計數據來選擇我們的用戶測試人員:
是的,我們同時提供它們。
適度的用戶測試非常適合完整網站、複雜網頁或應用程序以及客戶訪談的反饋。他們由您選擇的主持人完成,並進行 40 或 60 分鐘的會議。
未經審核的用戶測試非常適合在簡單的網站/應用程序、有限的頁面集和原型上獲得反饋。它們由用戶測試員自己錄製,並以 20、40 或 60 分鐘的會話形式出現。
您可以在這篇博文 中閱讀更多關於有節制和無節制測試之間差異的信息。
通常在 1-2 小時內。根據您的首選人口統計數據和篩查問題,最多可能需要 24 小時。
在查看每個用戶測試會話時,您可以在該工具中輕鬆創建註釋和註釋。註釋可以快速轉換為視頻集錦,供您與您的團隊分享,甚至可以發佈到 YouTube,所有這一切只需幾分鐘。
是的,您還可以測試託管在 Figma、Invision 或任何其他原型製作工具中的原型。只需輸入原型 URL 作為測試的起始 URL,並確保該 URL 可公開訪問。
They follow your instructions specified in your brief assignment scenario, to accomplish a task using your website. While doing that, they will be speaking their thoughts out (problems, questions, or what prevents them to easily do what you've asked). Meanwhile, you can watch their mouse moving through your site.
可用性專家建議對每種設備類型(台式機、移動設備、平板電腦)進行 5 次測試,足以揭示任何網站在任何給定時間點和特定測試場景中約 80% 的現有問題。
Yes. When you setup your test, you have the option to use your own users. When using your own users, the test time limit increases from 20 minutes to 60 minutes. Your users don't need to register on our platform. We provide you with 2 links to pass to them. One to install our recording app (it takes less than 1 minute) and one to start the test. It's super easy and slick.
In fact, you can test any website. You can even have a tester compare two different websites—for instance, your website against a competitor's—and see which one they go for and why. In such case, write one of the websites in the URL field, and the other in your task assignment. Contact us in order to help you setup such scenarios.
有兩種方法可以做到這一點:
1. 告訴用戶測試人員通過使用虛假詳細信息購買您的產品或
2. 給他們一個虛擬的信用卡號和假的個人詳細信息,以便在場景字段中使用。
使用篩選器問題來更詳細地篩選用戶測試面板,我們強烈建議使用這些問題以獲得與目標受眾的完全匹配。例如,您可以創建一個篩選問題,詢問測試人員最近是否從您的行業購買了產品,並且只允許他們參加您的測試。
You can create whatever screener questions you would like. You can create an unlimited amount of the, but we recommend that you don't use more than 2 or 3 or you will potentially get very few user testers that quality for your user tests or it will take a longer time for them to be completed.
Yes. You'll receive an invoice by email, 1-2 days following your payment.
如果您對我們的服務不完全滿意,或者視頻不完美,請在 7 天內聯繫我們或使用結果頁面上的“報告視頻”鏈接立即退款或更換。
是的。您可以與您的業務夥伴或您選擇的任何其他人共享可用性測試結果頁面的 URL。您還可以在每個項目中添加盡可能多的團隊成員。
當您更正測試人員在您之前的可用性測試中提出的建議時,我們建議您繼續進行下一次可用性測試。這將向您顯示您的更正是否在正確的方向上以幫助用戶。
Furthermore, you can run other tests with different tasks. There's always room for improvement on a site, no matter how 'perfect' it may seem. Periodical usability testing will eventually make your site truly usable.
If you don't want to test your website or app, but instead you want to become a tester and help test other people's websites and apps and get paid, please head over to the testers FAQ page.