FAQ Pelanggan

Our user testing tool quickly and cheaply shows you the issues and needs of your users, and any bugs they find. For only $30 per user test, you can watch an actual user's mouse movements, as he/she is trying to use your website or app. At the same time, you'll be listening to them answering the questions and tasks you want them to complete.

• Jaringan multibahasa penguji pengguna yang Anda inginkan.
• NO monthly fee or subscription needed - just pay $60 per user test!
• Kemampuan untuk menguji situs web, aplikasi seluler, atau prototipe.

• Video dari seorang penguji yang menggunakan situs web Anda dengan komentar suara dan gerakan mouse mereka di situs Anda.
• A much better understanding of their issues, doubts, hesitations and needs, plus any bugs they find.

Our panel of of over 150K+ user testers is from over 40 countries including United States, Canada, United Kingdom, Australia, Germany, France, Italy and Spain. We even have testers from countries like India, Japan and China. For non-English speaking countries, user testers can often also speak English in addition to their countries language, so you can do bilingual user tests.

The users that do the user testing need to download a free desktop and mobile app to do the user testing: https://app.userfeel.com/app

When creating the test you don't need any software, but we recommend that you also download the app so that you can preview your test.

Payment is required after you create your user tests. As soon as payment is completed, your user tests will start. You can also pay in advance for user tests in larger amounts.

We currently offer payment through all major credit cards. If you need payment via invoice and bank transfer, we can also offer that if you contact us.

We currently offer these types of demographics for selecting our user testers:

• Gender
• Age
• Country
• Language
• Level of web expertise

Yes we offer them both.

Moderated user tests are ideal for feedback on full website, complex web pages or apps, and customer interviews. They are done with a moderator of your choice and come in 40 or 60 minute sessions.

Unmoderated user tests are ideal for gaining feedback on simple websites/apps, on a limited set of pages, and prototypes. They are recorded by the user tester on their own, and come in 20, 40 or 60 minute sessions.

You can read more about the differences between moderated and unmoderated tests at this blog post.

Usually within 1-2 hours. Depending on your preferred demographics and screener questions it may take up to 24 hours.

You can easily create notes and annotations in the tool when reviewing each of your user test sessions. Annotations can quickly be turned into video highlight reels for you to share with your team, and even posted to YouTube, all within just a few minutes.

Yes, you can also test prototypes hosted in Figma, Invision or any other prototyping tool. Just enter the prototype URL as the starting URL of your test and make sure that this URL is publicly accessible.

Mereka mengikuti instruksi yang ditentukan dalam skenario tugas, untuk menyelesaikan tugas menggunakan situs web Anda. Saat melakukan tugas tersebut, mereka akan mengutarakan pendapat mereka (masalah, pertanyaan, atau apa pun yang menyebabkan mereka kesulitan melakukan apa yang Anda minta). Sementara itu, Anda dapat melihat mouse mereka bergerak melalui situs Anda.

Ahli kegunaan menyarankan 5 pengujian per jenis perangkat (desktop, ponsel, tablet) cukup untuk mengungkapkan sekitar 80% masalah yang ada dengan situs web mana pun pada titik tertentu, dan untuk skenario uji tertentu.

Ya. Saat Anda mengatur pengujian Anda, Anda memiliki opsi untuk menggunakan pengguna dari Anda sendiri. Saat menggunakan pengguna dari Anda, batas waktu pengujian meningkat dari 20 menit menjadi 60 menit. Pengguna Anda tidak perlu mendaftar di platform kami. Kami memberi Anda 2 tautan untuk diberikan kepada mereka. Satu untuk menginstal aplikasi rekaman kami (dibutuhkan kurang dari 1 menit) dan satu lagi untuk memulai tes. Sangat mudah dan apik.

Anda dapat menguji situs web apa pun. Anda bahkan dapat meminta penguji membandingkan dua situs web yang berbeda — misalnya, situs web Anda dan pesaing Anda — dan melihat mana yang mereka cari dan mengapa. Pada kasus seperti itu, tulis salah satu situs web di bidang URL, dan yang lainnya di tugas Anda. Hubungi kami untuk membantu Anda menyiapkan skenario seperti itu.

Ada dua cara untuk melakukan hal tersebut:

1. Beritahu penguji untuk membeli produk Anda dengan rincian palsu atau

2. Beri mereka nomor kartu kredit tiruan dan data pribadi palsu untuk digunakan di kolom skenario.

Use screener questions to filter the user tester panel in more detail, and we highly recommend these for getting an exact match for your target audience. For example, you can create a screener question that asks whether the testers have recently bought products from your industry and only allow them to take your test if they have.

You can create whatever screener questions you would like. You can create an unlimited amount of the, but we recommend that you don't use more than 2 or 3 or you will potentially get very few user testers that quality for your user tests or it will take a longer time for them to be completed.

Ya. Anda akan menerima faktur melalui email 1-2 hari setelah pembayaran.

If you are not completely satisfied with our service, or if a video was not perfect, please contact us or use the "report video" link on the result page within 7 days for an immediate refund or replacement.

Ya. Anda dapat membagikan URL halaman hasil uji kegunaan dengan rekan bisnis Anda, atau siapa pun pilihan Anda. Anda juga dapat menambahkan sebanyak mungkin anggota tim Anda pada setiap proyek Anda.

Bila Anda telah mengoreksi apa yang disarankan penguji dalam uji kegunaan sebelumnya, kami sarankan Anda melanjutkan ke uji kegunaan berikutnya. Ini akan menunjukkan kepada Anda apakah koreksi Anda berada pada arah yang benar untuk membantu pengguna.

Lebih jauh lagi, Anda bisa menjalankan pengujian lain dengan tugas yang berbeda. Selalu ada ruang untuk perbaikan di sebuah situs, tidak peduli seberapa 'sempurna' tampilannya. Pengujian kegunaan berkala pada akhirnya akan membuat situs Anda benar-benar bermanfaat.

If you don't want to test your website or app, but instead you want to become a tester and help test other people's websites and apps and get paid, please head over to the testers FAQ page.

If you have any more questions, feel free to contact us. If you are ready to get started, create your user tests - no credit card is required to begin!