Observe a real user navigating the Hertz rental process, identifying critical pricing confusion, loading delays, and UI design flaws.
The dual pricing display ('Pay Later' vs 'Save & Pay Now') was counter-intuitive and unclear to the tester.
Significant delays when adding 'Protection Options' caused visible frustration during the session.
Tester discovered that taxes were hidden from the initial rental rate, only appearing late in the process.
The combined 'Country/Region - State/Province' dropdown was described as 'extremely odd' and poorly designed.
Site colors were praised as professional, though long forms felt 'too white' while scrolling.
SUS SCALE
The System Usability Scale (SUS) provides a quick, reliable tool for measuring usability. A score of 70 indicates good usability.
Acho que gostaria de usar este site com frequência.
3Achei o site desnecessariamente complexo.
4Achei o site fácil de usar.
5Acho que precisaria do apoio de um técnico para poder utilizar este site.
2Achei que as várias funções deste site estavam bem integradas.
5Achei que havia muita inconsistência neste site.
4Imagino que a maioria das pessoas aprenderia a usar este site muito rapidamente.
4Achei o site muito estranho de usar.
2Me senti muito confiante ao usar o site.
4Eu precisava aprender muitas coisas antes de começar a usar este site.
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