Observe a real user navigating the Hertz rental process, identifying critical pricing confusion, loading delays, and UI design flaws.
The dual pricing display ('Pay Later' vs 'Save & Pay Now') was counter-intuitive and unclear to the tester.
Significant delays when adding 'Protection Options' caused visible frustration during the session.
Tester discovered that taxes were hidden from the initial rental rate, only appearing late in the process.
The combined 'Country/Region - State/Province' dropdown was described as 'extremely odd' and poorly designed.
Site colors were praised as professional, though long forms felt 'too white' while scrolling.
SUS SCALE
The System Usability Scale (SUS) provides a quick, reliable tool for measuring usability. A score of 70 indicates good usability.
我觉得我会经常使用这个网站。
3我发现该网站过于复杂。
4我觉得该网站易于使用。
5我认为我需要技术人员的支持才能使用该网站。
2我发现这个网站的各种功能整合得很好，操作简单，而且我可以在不同功能之间自如切换。
5我认为这个网站有太多不一致的地方(网站的内容和外观与网站所推广、提供的服务和产品不相符)。
4我想大多数人都会很快学会使用该网站。
4我发现该网站使用起来非常困难。
2我对使用该网站非常有信心。
4我需要学习很多东西才能熟练使用该网站。
1Join 500+ companies using UserTestHub to build better experiences.
