Observe a real user navigating the Hertz rental process, identifying critical pricing confusion, loading delays, and UI design flaws.
The dual pricing display ('Pay Later' vs 'Save & Pay Now') was counter-intuitive and unclear to the tester.
Significant delays when adding 'Protection Options' caused visible frustration during the session.
Tester discovered that taxes were hidden from the initial rental rate, only appearing late in the process.
The combined 'Country/Region - State/Province' dropdown was described as 'extremely odd' and poorly designed.
Site colors were praised as professional, though long forms felt 'too white' while scrolling.
SUS SCALE
The System Usability Scale (SUS) provides a quick, reliable tool for measuring usability. A score of 70 indicates good usability.
我想我會經常使用這個網站。
3我發現該網站過於複雜。
4我認為該網站很容易使用。
5我認為我需要技術人員的支持才能使用這個網站。
2我發現這個網站的各種功能整合得很好。
5我認為這個網站有太多不一致的地方。
4我想大多數人都會很快學會使用這個網站。
4我發現該網站使用起來非常困難。
2我對使用該網站感到非常有信心。
4在開始使用這個網站之前，我需要學習很多東西。
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