Observe a real user navigating the Hertz rental process, identifying critical pricing confusion, loading delays, and UI design flaws.
The dual pricing display ('Pay Later' vs 'Save & Pay Now') was counter-intuitive and unclear to the tester.
Significant delays when adding 'Protection Options' caused visible frustration during the session.
Tester discovered that taxes were hidden from the initial rental rate, only appearing late in the process.
The combined 'Country/Region - State/Province' dropdown was described as 'extremely odd' and poorly designed.
Site colors were praised as professional, though long forms felt 'too white' while scrolling.
SUS SCALE
The System Usability Scale (SUS) provides a quick, reliable tool for measuring usability. A score of 70 indicates good usability.
Saya rasa saya ingin sering menggunakan situs web ini.
3Menurut saya, situs web ini terlalu rumit.
4Saya pikir situs webnya mudah digunakan.
5Saya rasa saya memerlukan dukungan tenaga teknis untuk dapat menggunakan situs web ini.
2Saya menemukan berbagai fungsi di website ini terintegrasi dengan baik.
5Saya pikir ada terlalu banyak inkonsistensi di situs ini.
4Saya membayangkan kebanyakan orang akan belajar menggunakan situs web ini dengan sangat cepat.
4Saya merasa situs web ini sangat canggung untuk digunakan.
2Saya merasa sangat percaya diri menggunakan website ini.
4Saya perlu mempelajari banyak hal sebelum dapat memulai situs web ini.
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