Silver
For teams that want to start running research consistently without extra complexity.
- ✓Core usability testing workflows
- ✓Fast team onboarding
- ✓Best for growing product teams
Pricing
The ROI of Better UX,
priced to scale.
Find the perfect plan for your research needs, starting at $2,250 per year. Choose the right mix of credits, seats, support, and analysis depth without overbuying your workflow.
Credits scale with your testing volume
Replace-a-Tester guarantee included
Bring your own participants anytime
Plan Structure
Three tiers, one research platform.
The reference pricing model is simple: Silver for growing teams, Gold for scaling programs, and Custom for enterprise setups with broader support and governance needs.
Gold
For scaling teams that need more flexibility, more support, and more continuous insight.
- ✓Everything needed for ongoing research
- ✓AI-assisted analysis included
- ✓Ideal for scaling organizations
Custom
For larger organizations that need tailored setup, advanced support, and a custom research rhythm.
- ✓Tailored workflows and setup
- ✓Dedicated guidance for your team
- ✓Built around your research needs
Comparison Matrix
Compare our plans
All tiers include the Userfeel core. Gold and Custom expand research methods, AI depth, and admin flexibility for more mature programs.
| Feature | Silver | Gold | Custom |
|---|---|---|---|
| Testing capabilities | |||
| Unmoderated testing | |||
| Moderated testing | |||
| Surveys | |||
| Card sorting and tree testing | |||
| Analysis tools | |||
| Highlight reels | |||
| Sentiment analysis | |||
| AI automated summaries | |||
| Smart recommendations | |||
| Security and admin | |||
| Custom user roles | |||
| GDPR and HIPAA compliance | |||
Why Userfeel
The trust layer behind the pricing.
The plan comparison matters, but the platform value comes from reliable recruitment, consistent quality, and credits that stay flexible as your program evolves.
Global tester panel
Access quality testers in 40+ languages and recruit internationally without switching tools or vendors.
Quality guarantee
If a tester misses the mark or ignores the task, flag the session and credits are returned immediately.
Flexible credits
Spend credits on panel recruitment or your own participants. They stay valid for a full year.
FAQ
Frequently asked questions
How do credits work?+
Credits are the currency of the platform. In most cases, 1 credit equals 1 unmoderated session, and you can top up at any time as your testing volume grows.
Can we bring our own participants?+
Yes. You can use Userfeel to run tests with your own users at a lower credit cost while keeping the same test setup, recordings, and analysis workflow.
What is the Replace-a-Tester guarantee?+
If a participant provides low-quality feedback or fails to follow instructions, flag the session and Userfeel credits your account back immediately.
Final Step
Ready to see Userfeel in action?
Book a 30-minute demo with a research expert to scope your credits, support level, and testing methods against the workflow your team actually runs.
Better UX evidence, clearer pricing fit.